1.

Statement of Issues by Participants

In order to fully outline each other’s  concerns, the participants will be spoken to individually and asked to provide their story. At this stage, whilst the unlocking of the events is important: the journey that each person has experienced is also key.

2.

Collating Information

The next step is meeting with both parties, together or if this is not possible, then separately, in order to extract more background detail. Here, the aim is to fully understand both parties, and confirm the events.

We will then meet again with all parties in attendance, if possible, and revisit the issues with all of the information and facts fully established.

3.

Identifying Problems

Having a good understanding, of the issues and events, is essential for the Mediator and participants; we will then invite the parties to find common ground between them, allowing the lines of communication to evolve,  often finding that there are often points that can be resolved quite easily , within a safe environment.

4.

Generation and Consideration of Options

As an impartial mediator, we now begin to explore possible scenarios and outcomes, bringing out suggestions from the parties. We will not advise or present a solution but will provide that safe space for  individuals to examine all they have heard from each other  and share their initial thoughts. From this -we can further explore possible resolutions.

5.

Reaching Agreement

Once options have been explored, solutions have been raised and some reached, both parties are satisfied with the outcomes, we will help formalize those agreements in a mediation agreement document. Of course this does not mean further agreements cannot be reached or other options cannot be considered.

6.

Conclusion

We will provide concluding remarks, summarising the discussions and the agreed-upon solution, clearly outlining the next steps. A structured process will be implemented, accompanied by written agreements and statements, detailing a plan of action based on the terms we've established. A date and time for the next stage will also be set, ensuring a smooth and seamless progression.

7.

Review

A key element of Conquers’ Mediation service is our review process. Much like a fire inspector or security professional who assesses an incident and provides recommendations, we carefully review the issues at hand. Over agreed-upon intervals, we revisit the resolutions and action plans to help the parties fully implement each aspect of the solution. By the end of the process, it is hoped that all parties are satisfied and there is minimal risk of future conflicts.

1.

Initial Call & Client Meeting

An opening discussion is arranged, either by a phone call or email, we

obtain a brief outline of the matter and understand the client’s objectives.

Subject to suitability, whereby we identify the case is viable for success,

client visit is agreed – we email our terms for the client to review

2.

Case Assessment & Suitability Review

Compliance, time costs estimate, services

At the first meeting, our Terms and the process are discussed, a broad estimate of likely timescales and costs is provided, Once terms are accepted, the client formally contracts our services.

3.

Time & Cost Estimation

We hear the entire event or series of events, assess all of the issues, or concerns - discuss available evidence, in the basis and the causation of the conflict and the parties involved, the motivation and any actions taken by the client to date.

4.

Confirmation of Terms & Appointment

We obtain identification, authorities to act, and a dispute event summary document from the client to ensure clarity.

5.

Verification & Case Documentation

All associated documentation and evidence are reviewed in detail to establish the strength, justification, and practical position of the case.

6.

Evidence Review & Case Justification

Clients are re-contacted to confirm the events of the case, to add any other relevant data or evidence found, correct any areas of uncertainty.

7.

Clarification & Substantiation of Facts

Clarification of key Facts, justification of client arguments, opposition actions

 inconsistencies addressed, and the case position confirmed.

8.

Approach to the Opposing Party

We prepare and issue a reasoned approach to the other side/the offender, setting out the client concerns, points of conflict and promoting a basis for resolution.

9.

Engagement & Negotiation

Within the approach at point 8, A meeting with the opposing party is invited to discuss options, explore solutions, and negotiate constructively.

10.

Progression to Resolution

Progress to Resolution

Within the meeting at point 9 options are discussed – points in the approach are reviewed and The matter is advanced toward conclusion, whether by agreement, settlement, or a proposed next step .